Questions and answers
We aim to have your item sent out from our warehouse within 1-3 business days.
DELIVERY TIME FRAMES:
Sydney Metro – 1-3 days delivery estimate
Gosford/Wollongong – 2-4 days delivery estimate
Melbourne Metro – 2-4 days delivery estimate
Brisbane Metro – 2-4 days delivery estimate
Adelaide Metro – 3-5 days delivery estimate
Perth Metro – 5-7 days delivery estimate
Absolutely, we offer FREE click and collect local pickups from our warehouses in Sydney, Melbourne and Perth. Click here to view our locations.
*Not all products are available in all warehouses, please check delivery options for each product.
Yes, someone must be available to accept delivery as we require a signature as proof of receiving goods. We recommend having an additional person at the delivery address to assist with the placement of your items inside of your house. Furthermore, our carriers and delivery partners provide a door-to-door service, which does not include carrying the items inside. Where there is nobody to receive the goods a re-delivery fee may be charged. When we can we will call before attempting delivery.
Yes, when your order is dispatched, you will receive a dispatched confirmation email with your tracking number. You can then track the order with the consignment tracking number.
Smaller items are Free dleivery to metro areas in NSW, QLD, VIC, SA, ACT. All other bulky tems have a flat rate fee (excl. ducted) that will be displayed on the product page. Additional cost for outside metro areas.
Please use our delivery cost calculator on each product page or for multiple items you will need to use the calculator on the cart page.
Please call us on 1300 715 936 if you have any questions about our deliveries.
Yes, we accept returns up to 30 days after delivery*
View our returns and refunds policy for more information.
In order to get a refund, please contact us as soon as possible if you wish to cancel your order (2.5% admin fee may apply). If your item has already been dispatch, delivery cost for both ways will be charged to you.
All air conditioning systems. Sold by Aus Air Conditioners have a 5 year manufacturers warranty. Parts and labour. For more details refer to each Manufacturers warranty guidelines.
We accept Bank Deposit, Visa, Mastercard, PayPal and Zip Pay.